Department of Utilities – Water Department

for emergencies the 24/7 service number or for Water/Sewer service issues please call (856) 456-0169


100 North Johnson Blvd, Gloucester City, NJ 08030
Plant (856) 456-0169
Billing Inquires (856) 456-1250
Fax (856) 456-4486

Monday, Tuesday, Wednesday, Thursday, 7:30 am to 3:30 pm
Friday, Closed


Utilities Staff

Director of Utilities – Eric Fooder – Contact Director of Utilities

Clerical Staff – Lisa Debus – Contact Assistant

Water Permit #WCP07001 & PWS #0414001
Combined Sewer Permit #NJ0108847
Wastewater Collection System Permit ID #99089
Storm Water Permit #NJ0149497
General Air Permit #NJ52138


Mission Statement

For our customers, we pledge to protect the public’s health and welfare through the highest production of quality water.  While meeting extreme volumes needed, we pledge to operate, maintain, and manage Gloucester City’s water and wastewater systems. We accept the shared responsibility of training, education, and research while maintaining constant regulatory compliance.  We promise continuous improvements of the system, and above also, supply our customers the best service available.


General Questions/Helpful Hints:   Click Here to View PDF of Questions and Answers


Gloucester City Green Team Meetings
Gloucester Green Team meetings will be held on the second Wednesday of every month at 512 Monmouth Street. The purpose of the Green Team is to share information among various interested parties as well as the general public concerning Storm water related issues throughout the City.  All members of the public are invited to attend.

We are currently working toward SustainableJersey certification.  More news to follow……

Green Team Meeting Minutes

191009 Green Team Minutes October 9, 2019
190911 Green Team Minutes, September 11, 2019
190710 Green Team Minutes July 10, 2019
190612 Green Team Minutes June 12, 2019
190508 Green Team Minutes May 8, 2019
190410 Green Team Minutes April 10 2019
190313 Green Team Minutes March 13 2019
180802 Green Team Minutes August 2, 2016
180613 Green Team Minutes June 13, 2018
180509 Green Team Minutes May 9, 2018
180411 Green Team Minutes April 11, 2018
180314 Green Team Minutes March 14, 2018
180214 Green Team Minutes February 14, 2018
171213 Green Team Minutes December 13, 2017
171011 Green Team Minutes October 11, 2017
170809 Green Team Minutes August 9, 2017
170621 Green Team Minutes June 21, 2017
170502 Green Team Minutes May 2, 2017
170208 Green Team Minutes February 8, 2017
161206 Green Team Minutes December 6, 2016
161102 Green Team Minutes November 2, 2016
161005 Green Team Minutes October 5, 2016
160907 Green Team Minutes September 7, 2016
160613 Green Team Minutes June 13, 2016


Municipal Stormwater Clean Water Compliance OrderClick Here to View
Click Here for Report Info


Stormwater Plan for Gloucester City – SPPP (Public Copy) &   Click Here for Map


Fire Hydrant Flushing for Gloucester City

Fire Hydrant flushing will begin the week of September 9th.  

In order to continue and maintain to deliver the best quality water, Gloucester City Department of Utilities will be doing our Semi-Annual Hydrant/Main Flushing – starting the week of September 9th through September 30th, from 11 pm to 7 am.  You may experience low water pressure and/or slight discoloration of the water.  If this occurs, please let the faucet run for a short time to allow any residual to clear.  If the problem persists, contact the Utility Department between the hours of 7:30 am to 3:30 pm.


Combined Sewer System –  NJDEP Permit #NJ 0108847

The City of Gloucester operates and maintains a combined sewer system. A combined sewer system is different from a common sanitary sewer system and a separate storm water system by combining the two together. Part of the City’s combined system includes seven (7) tide gates and netting chambers, along with seven (7) overflow outlets. Six (6) of these outlets discharge to the Delaware River and one (1) to the South Branch at Newton Creek.  The seven (7) tide gates and netting chambers are located at.

  • G01 – Charles Street and Water Street – outfall due west at river.
  • G02 – 5th Street and Water Street – outfall due west at river.
  • G03 – Jersey Avenue and King Street – outfall north of fishing pier in Proprietor’s Park.
  • G04 – King Street – outfall at the dead end of Market Street at the river.
  • G05 – Hudson Street and Ellis Street – outfall west at bulkhead at river.
  • G06 – Mercer Street and Ellis Street – outfall west of bulkhead at river.
  • G07 – North Broadway and Bridge – outfall at South Branch of Newton Creek.

HOT LINE INFORMATION:   CSO OVERFLOW

The City of Gloucester operates and maintains a combined sewer system. NJDEP Permit #0108847.  Part of the combined sewer system are combined sewer overflow pipes – six (6) of these outlets are along the Delaware River and one (1) located in the South Branch of Newton Creek.  Each outlet is marked with a sign with information pertaining to that overflow site.  If you see a discharge from any CSO please call the 24 hour hotline – 856 456-0169.

During rain events, it may be possible that a wet weather overflow can occur.   A wet weather overflow event is possible because of the rain event had either a long duration or high amount of precipitation had fallen or both. During these events, it may be possible that you can come into contact with raw sewerage that has mixed in with the rain water. It is not advisable that you come in contact with river water during these events.

If there is a rain event in Gloucester City that may drop significant amount of rain or if that event may be over an extended time period, and that it may also coincide with a low tide, as well as, Camden County Regional Pump Station located at 5th & Water Street is overwhelmed with waste water. We have a combined sewer release at any of our seven (7) sewer tide gates. The possibility of an overflow is based on a model supplied by the State of NJ.


SEWER STOPPAGE/ OVERFLOW
Anytime your sewer is not working or you may observe a sanitary sewer overflow, please call the 24 hour hotline – 856 456-0169.

Storm Water System –  NJDEP Permit #NJ0149497

The City of Gloucester operates and maintains a separate storm water system. Our storm water infrastructure is designed to collect rain water and convey it to the 28 outfalls located throughout the City.  Those outfalls flow into the Delaware River, South Branch of Newton Creek and the Little Timber Creek.

The City has been awarded by NJDEP a stewardship for its outstanding efforts towards proper operation and maintenance of its system.

For further information, please contact the Department of Utilities at 856 456-0169.


Stormwater Brochure – Click Here to View Brochure Info


Water Quality or Loss of Flow

If for any reason you may notice any water quality issues or loss of flow, please call the Department of Utilities hotline – 856 456-0169.


Consumer Confidence Report –  2018 Gloucester CCR


Did You Know?

Up to 90 percent of water used to sprinkle lawns can be lost through evaporation from soil and plants.

Approximately two-thirds of residential interior water is for toilet flushing and bathing.  The use of water-saving toilets, shower heads, and faucet aerators can cut this usage in half.

A garden hose discharges up to six-and-a-half gallons of water per minute under standard household water pressure.

Hot water leaks not only are a waste of water, but a waste of the energy (and money) used to heat the water.

A top-loading clothes washer uses between 40-55 gallons of water per load.  Front-loading models reduce water usage by about 40 percent.  Make sure they’re full before turning them on.

A dishwasher uses between 8 and 12 gallons of water per load.  Again, only run full loads.

Water conservation is a smart investment not only for now, but for the future. Please make it a lifelong habit!


 

Water Conservation

Did you know. A dripping faucet or fixture can waste 3 gallons of water a day for a total of 1,095 gallons a year. That simply turning off the water at the main valve can prevent a burst pipe or other plumbing emergency, such as an overflowing toilet or tub, from becoming a home flood.  Locate and tag the main water valve in your home.  There is no standard location for a main water valve, although it is usually near the water heater.  Main valves are generally closed by turning the handle clockwise.

Leaks are especially common during cold weather when pipes can freeze and cause pipe walls to crack or poorly soldered joints to loosen. To help prevent these leaks, wrap exposed pipes with insulated materials. Plug up drafty cracks. Repair broken window panes to make basements with any water line and meters in them more secure against the cold. Check crawl spaces and garages to make sure the pipes are protected. The copper pipes that carry hot and cold water in the most homes are normally durable and long lasting, but sometimes develop leaks that can cause severe damage.


Handy Tips to Conserve Water

Take shorter showers.
Only do full loads of wash.
Run dishwasher when fully loaded.
Water lawn and garden as needed, early am.
Water is a precious resource. Don’t Waste it!


Sewer Backup

Sewer main stoppages do not occur frequently.  However, when they do, the result can be devastating for residents if the stoppage causes sewage to back up into the home.  Many residents dispose of grease from frying or cooking oil down the sink drain.  When the grease gets into the sewer main, it solidifies.  The grease clings to tree roots and coats the inside diameter of the pipe.  It eventually clogs the pipe entirely.  Frying and cooling oil should be poured into a separate container and placed in the trash for disposal.

Remember to follow the manufacturer’s directions when using the garbage disposal unit located under the sink.  Grease and debris from garbage disposals are very costly to treat at the wastewater treatment facility.  If you have the unit removed from your home, contact the Billing Office so that the charge can be removed from your quarterly bill.

If sewage backs up into your home:

1.  Call the Department of Utilities at (856) 456-0169 as soon as possible.  There is no charge for this service call.

2.  If we determine that the problem is in the main line, we will clear the blockage at no charge.

3.  If the problem is in the homeowner’s line, it will require a plumber at the homeowner’s expense.

4.  If a plumber determines tree roots are the problem, be certain a root cutter is used to clear the  pipe of all roots.


Hydrant & Water Main Flushing

Q: There’s water running down my street. Who opened the hydrants?

 A: The Department of Utilities employees flush the water distribution pipes to ensure that they are clean. Without periodic flushing, rust would cling to the pipe walls. Flushing helps rid the pipes of excessive iron. If construction crews are working near the lines by your home, they may also stir up materials that have settled to the bottom of the pipes. Please call the Department of Utilities at (856) 456-0169 if you have sand or grit in your water as a result of construction work in your area or if you see unauthorized person’s operating a hydrant.

Hints During Hydrant Flushing

1. There may be a temporary drop in water pressure at this time.

2. Water may be rusty or cloudy. Discolored water is not harmful and will clear up in a few hours.

3. Fill a bottle with water and store it in the refrigerator to use for drinking or cooking.

4. Do not wash white laundry during this period.

5. Flush hot water tanks after the water clears.

Fire hydrants are to be used for fire fighting purposes only. All other uses must be permitted by the Department of Utilities. Permits can be obtained from the Department of Utilities at 100 North Johnson Boulevard, Gloucester City. Anyone suspecting the unauthorized use of a fire hydrant should call (856) 456-0169. 


List of Associations

New Jersey Water Environment Association – SJ Section
South Jersey Water Professional Association
American Water Works Association
Cast Iron Pipe Century Club
Water Environment Association
New Jersey Water Association

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