Sewer Backup/Stoppage/Overflow

Anytime your sewer is not working or you may observe a sanitary sewer overflow, please call the 24-hour hotline – (856) 456-0169.

Storm Water System –  NJDEP Permit #NJ0149497

The City of Gloucester operates and maintains a separate storm water system. Our storm water infrastructure is designed to collect rain water and convey it to the 28 outfalls located throughout the City.  Those outfalls flow into the Delaware River, South Branch of Newton Creek and the Little Timber Creek.

The City has been awarded, by NJDEP, a stewardship for its outstanding efforts towards proper operation and maintenance of its system.

For further information, please contact the Department of Utilities at (856) 456-0169.

Sewer main stoppages do not occur frequently. However, when they do, the result can be devastating for residents if the stoppage causes sewage to back up into the home. Many residents dispose of grease from frying or cooking oil down the sink drain. When the grease gets into the sewer main, it solidifies. The grease clings to tree roots and coats the inside diameter of the pipe. It eventually clogs the pipe entirely. Frying and cooking oil should be poured into a separate container and placed in the trash for disposal.

Remember to follow the manufacturer’s directions when using the garbage disposal unit located under the sink. Grease and debris from garbage disposals are very costly to treat at the wastewater treatment facility. If you have the unit removed from your home, contact the Billing Office so that the charge can be removed from your quarterly bill.

If sewage backs up into your home:

  1. Call the Department of Utilities at (856) 456-0169 as soon as possible. There is no charge for this service call.
  2. If we determine that the problem is in the main line, we will clear the blockage at no charge.
  3. If the problem is in the homeowner’s line, it will require a plumber at the homeowner’s expense.
  4. If a plumber determines tree roots are the problem, be certain a root cutter is used to clear the pipe of all roots.